April 18th, 2019
Intercontinental Hotel, Riyadh KSA
CX is the cornerstone of any digital transformation strategy. Enhanced Customer experience will be the key differentiator in creating and delivering successful customer acquisition, management and retention. In the workshop we aim to demystify Customer experience journey through the stories shared by major experts.
Join your colleagues and peers at this by invitation only workshop and discover useful insights that can be put into action in any leading consumer focused organizations.
• Chief Marketing Officer
• Chief Digital Officer
• Head of Digital Transformation
• Head /VP/General Manager Customer Experience
• Head/General Manager /VP Marketing
• Head of Retail
• Branding & Communications Leaders
• Financial Services
• Voice of Customer (VoC) is a key performance metric that should matter to your business.
• Use VoC metrics to transform customer experience for ultimate competitive advantage.
• Listen, analyze and act on customer insights from all channels to improve revenues and profit margins.
• From Bots to Enterprise Virtual Assistants.
• Knowledge Management & Communities – The source of Truth
• Robotics Co-Working with Employees.